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The way you relate to all the folks you work with sets the tone for the whole office. You can raise your entire team's emotional intelligence by showing, rather than telling, the behaviors, responses and communication strategies that really work. The result is increased happiness and productivity.
Wharton experts delve into the interplay of emotions on your team and discover that one coworker's lousy weekend can get everybody down in the dumps.
In this business, it's important to understand people and get them to connect with you. Learning to identify these four social styles among your prospects and clients will take some practice, but it will lead to better results across the board.
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