Recovering With Class: How to Turn an ‘Oops’ Into a ‘Wow’
Jun 1, 2015
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By Debra Taylor, CPA/PFS, JD, CDFA
We all dread that moment when we realize we made a mistake. You forgot to return a client’s call. You sent important documents to the wrong address. You mixed up a client’s birthday and sent them a gift on the wrong day. The question becomes: How do we make this right?