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A surprising number of esteemed investment firms offer mediocre client care. Somehow they've failed to learn a crucial lesson: when performance dips, great service keeps clients around.
Ever wonder why the same clients who grumble about your fees drop big bucks at high-end hair salons? A little pampering can go a long way.
In a new book, the retail magnate who's dressed Wall Street's best shares his secrets for building loyal, long-lasting client relationships.
IMPORTANT NOTICE This material is provided exclusively for use by Horsesmouth members and is subject to Horsesmouth Terms & Conditions and applicable copyright laws. Unauthorized use, reproduction or distribution of this material is a violation of federal law and punishable by civil and criminal penalty. This material is furnished “as is” without warranty of any kind. Its accuracy and completeness is not guaranteed and all warranties express or implied are hereby excluded.
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